- 705-742-0711
- 918 High Street Peterborough, Ontario K9J 5R2
Christine Eve
20 August, 2020
Metal Works
Metal Welding
Grandstream offers a comprehensive suite of office equipment solutions tailored to meet the diverse needs of modern businesses. From reliable and feature-rich IP phones to cutting-edge video conferencing systems, Grandstream’s products are designed to streamline communication and enhance productivity. Their extensive lineup includes desk phones, conference phones, and wireless handsets, all engineered to deliver crystal-clear audio and seamless integration with leading VoIP platforms. Grandstream’s video solutions, such as their high-definition IP cameras and video gateways, provide businesses with advanced surveillance and collaboration capabilities. Additionally, the company’s network equipment, including switches and routers, ensures reliable and secure connectivity throughout the office. With a focus on innovation and user-friendly design, Grandstream empowers businesses to optimize their operations and stay ahead in the ever-evolving landscape of office technology.
Grandstream phone systems offer a flexible IP PBX solution compatible with both analog and IP phone services. All features are included without licensing fees, supporting various endpoints like desk and cordless phones. With PC and mobile app integration, users can stay connected anywhere. Remote calling is available with scalable, chargeable plans, ensuring seamless communication for businesses of all sizes.
Programming, Delivery, and Installation
Our comprehensive IP phone service installation process ensures a smooth and efficient transition for your business. Here’s what to expect:
Pre-Installation Site Survey – We conduct an on-site assessment to evaluate any additional wiring, network requirements, and system integration needs. This step ensures that your infrastructure is fully prepared for the installation of your new IP phone system.
Customer Consultation – Our team works closely with you to gather system-specific details, including extension assignments, call routing preferences, voicemail settings, and any other customized configurations needed to align the system with your operational requirements.
Pre-Programming of the System – Based on the information provided by the customer, our specialists pre-configure the IP phone system to ensure that it meets your exact specifications before deployment.
Deployment and On-Site Testing – The system is installed and deployed on-site before the official cutover date. This allows us to conduct thorough testing to verify functionality, call quality, and system performance in a live environment.
User Training – We provide comprehensive training for your team to ensure a smooth adoption of the new system. This includes guidance on phone operation, voicemail setup, call handling, and any advanced features included in your solution.
System Adjustments and Modifications – If any changes or refinements are needed post-installation, we implement them promptly to ensure the system functions exactly as required.
Seamless Cutover – Once all testing and training are complete, we execute a seamless transition from your old phone system to the new IP-based solution, minimizing disruptions and ensuring uninterrupted communication for your business.
This structured approach guarantees that your organization benefits from a fully optimized and hassle-free IP phone system installation.
Our IP phone service agreements are designed to provide ongoing support, maintenance, and system optimization, ensuring your business communication remains efficient and reliable. Below are the key components of our service agreements:
Annual Service Contracts – We offer annual contracts that provide comprehensive support and maintenance for your IP phone system. For customers who opt for non-contract services, programming and modifications are billed in 15-minute increments, allowing for flexible, on-demand assistance.
Remote System Management & Programming – Our team provides remote access support for system management, allowing us to perform troubleshooting, programming adjustments, and configuration updates without the need for an on-site visit, minimizing downtime and service interruptions.
System Updates & Modifications – We handle all necessary updates and system modifications, including adjusting business hours, adding or removing extensions, updating call routing settings, and making other essential changes to keep your system aligned with your operational needs.
Hardware Warranty Coverage – Our service agreements include hardware warranty provisions, ensuring that covered equipment is repaired or replaced as needed to maintain peak system performance.
Remote Calling Plan (If Applicable) – For businesses utilizing remote calling features, we provide tailored calling plans that enable seamless communication between remote employees, branch offices, or mobile users.
Priority Response Time – Customers under a service agreement receive expedited support with priority response times, ensuring that critical issues are addressed promptly to minimize disruptions to your business operations.
Grandstream offers a comprehensive suite of communication solutions, including IP phones, video conferencing systems, and VoIP gateways. Their products are designed to provide businesses with reliable, scalable, and feature-rich communication tools to enhance productivity and collaboration.
Unlock the full potential of your communication systems with expert advice from our team. We specialize in providing personalized consultation sessions to tailor communication solutions that perfectly meet your unique needs and requirements. Partner with us and enjoy exceptional services that exceed your expectations. Contact us today to schedule a consultation and take your communication game to the next level.
We have over 40 years of experience and knowledge in the industry, We only provide quality products from industry-leading manufacturers. This will help ensure we are around for the next 40 years.